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You can cancel your order from My Orders in your account before it is dispatched. If the order is already shipped, cancellation may not be possible, but you can request a return after delivery.
Vendor or account registration may take time due to: Incomplete or incorrect information Verification process by our team High number of applications Make sure all details are up to date and wait for approval. If it takes too long, contact support.
You need: - A DokanXpress account - A valid phone number - Delivery address - A payment method (COD, card, or mobile wallet)
Go to My Orders in your account and select your order to see the current delivery status.
If your order is eligible: Request a return/refund from My Orders After approval, refund will be processed Refund time depends on payment method: Mobile wallet: 3–5 days Card/Bank: 5–10 days Voucher: within 1 day