Overview

At DokanXpress, we aim to ensure a reliable shopping experience. Warranty for products listed on the platform is primarily provided by the brand, manufacturer, or seller, not DokanXpress directly (unless explicitly stated).

This policy outlines how warranty coverage works and how customers can claim it.

Warranty Coverage

  • Warranty is applicable only for selected products (mainly electronics, appliances, and gadgets).

  • The warranty period varies depending on the product and brand.

  • Warranty details (duration, type, coverage) will be mentioned on the product page or invoice.

 

Types of Warranty

1. Brand Warranty

  • Provided directly by the product manufacturer or authorized service center.

  • Customers must contact the official service center for claims.

2. Seller Warranty

  • Provided by the vendor/reseller on DokanXpress.

  • Claims must be handled through the respective seller.

3. DokanXpress Warranty (if applicable)

  • In limited cases, DokanXpress may offer warranty support.

  • This will be clearly mentioned on the product listing.

What is Covered

Warranty generally covers:

  • Manufacturing defects

  • Technical faults under normal usage

  • Hardware malfunctions (for electronics)

What is Not Covered

Warranty does not cover:

  • Physical damage (drops, cracks, water damage)

  • Normal wear and tear

  • Misuse, improper handling, or unauthorized repairs

  • Damage caused by power surges or external factors

  • Consumable items (batteries, accessories, etc., unless specified)

Warranty Claim Process

To claim warranty:

  1. Keep your invoice or proof of purchase

  2. Identify the warranty type (Brand/Seller)

  3. Contact the appropriate support:

    • Brand service center (for brand warranty)

    • Seller (via DokanXpress platform)

  4. Provide:

    • Order ID

    • Product details

    • Issue description

    • Supporting images/videos (if required)

Important Notes

  • Warranty claims are subject to verification by the brand or seller.

  • Repair or replacement decisions are made by the warranty provider.

  • Service timelines may vary depending on the provider.

  • Customers may need to visit or send the product to a service center.

  • DokanXpress is not responsible for delays caused by third-party service providers.

DOA (Dead on Arrival) Cases

If a product is found defective at the time of delivery:

  • Customers must report within 24–48 hours

  • The issue will be handled under the Return & Refund Policy

  • After this period, standard warranty terms will apply

Warranty vs Return Policy

  • Within return window (e.g., 7 days): Return/Replacement via DokanXpress

  • After return window: Warranty claim through brand/seller

Contact Support

For assistance, contact us:

📧 Email: help.dokanxpress@gmail.com
📞 Phone: (01601677665)