1. Introduction

Welcome to DokanXpress, also referred to as “we”, “us”, or “our”. DokanXpress is a multi-vendor e-commerce platform that connects buyers and sellers through its website, mobile applications, and related services (collectively, the “Site”).

By accessing or using DokanXpress, you agree to comply with these Terms & Conditions (“User Agreement”). If you do not agree, please do not use the Site.

DokanXpress reserves the right to update or modify these Terms at any time without prior notice. Changes will take effect immediately upon posting. Continued use of the Site indicates your acceptance of the updated Terms.

2. Conditions of Use

Your Account

  • You must be at least 18 years old to use our services.
  • Users aged 13–18 may use the platform under supervision of a parent or legal guardian.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • Any activity under your account will be considered your responsibility.
  • You must provide accurate and up-to-date information.

We reserve the right to:

  • Suspend or terminate accounts
  • Remove or edit content
  • Refuse service at any time

Privacy

Your personal information is handled according to our Privacy Policy.
By using DokanXpress, you consent to the collection and use of your data as outlined there.

We may share necessary data with:

  • Payment gateways
  • Delivery partners
  • Service providers

Only for the purpose of delivering services.

Availability of the Site

We aim to keep the Site functional and error-free. However:

  • Access may be interrupted due to maintenance or updates
  • We do not guarantee uninterrupted availability

License to Use the Site

We grant you a limited, non-transferable license to use DokanXpress for personal shopping.

You may not:

  • Copy, reproduce, or exploit the Site for commercial purposes
  • Use our trademarks, logos, or content without permission
  • Modify or distribute any content

Violation will result in termination of access.

Prohibited Activities

You agree not to:

  • Violate any laws or regulations
  • Impersonate others
  • Attempt unauthorized access to systems
  • Distribute malware, spam, or harmful content
  • Engage in fraudulent or abusive activities

Violation may result in account suspension and legal action.

User Conduct

You must use the platform responsibly. You are strictly prohibited from:

  • Posting illegal, harmful, abusive, or misleading content
  • Violating intellectual property rights
  • Promoting fraud, gambling, or illegal activities
  • Sending spam or unauthorized marketing

User Submissions

Any content you submit (reviews, comments, suggestions):

  • Becomes the property of DokanXpress
  • May be used, modified, or published by us

We reserve the right to remove content at any time.

Claims Against Content

If you find any objectionable or illegal content, contact us at:
📧 help.dokanxpress@gmail.com

Provide:

  • Your contact details
  • Description of the issue
  • Supporting evidence

We follow a review and takedown process.

Intellectual Property

All content on DokanXpress (text, graphics, logos, software) is protected by copyright and intellectual property laws.

Unauthorized use is strictly prohibited.

Communication

By using our Site, you agree to receive communication via:

  • Email
  • SMS
  • Phone calls
  • Website notifications

Changes to Terms

We may update:

  • Terms & Conditions
  • Policies
  • Services

If any provision is invalid, the rest will remain enforceable.

Force Majeure

We are not responsible for delays caused by events beyond our control, including:

  • Natural disasters
  • Political unrest
  • Government actions

Termination

We may suspend or terminate your account without prior notice if:

  • You violate these Terms
  • Fraud or misuse is suspected

Upon termination:

  • Access to the Site will be revoked
  • Existing obligations remain applicable

Governing Law

These Terms are governed by the laws of The People’s Republic of Bangladesh.
Any disputes will be subject to the jurisdiction of courts in Dhaka, Bangladesh.

Contact Us

📧 Email: help.dokanxpress@gmail.com
📞 Phone: (Add your official number here)

3. Conditions Related to Sale of Products & Services

The Contract

  • Placing an order means you are making an offer to purchase
  • Order confirmation happens only after dispatch
  • Orders may be shipped in multiple packages

Returns

Please refer to our Return & Refund Policy for details.

Pricing & Availability

  • All prices are in BDT (Bangladeshi Taka)
  • Prices may change without notice
  • Errors in pricing may lead to order cancellation

We reserve the right to:

  • Cancel or refuse orders
  • Request additional verification

Order Verification & Fraud Prevention

We may:

  • Verify payment details
  • Request additional documents

Failure to comply may result in cancellation.

Vouchers & Promotions

Refund Vouchers

  • Can be used once
  • Non-transferable
  • Cannot be exchanged for cash

Promotional Vouchers

  • Valid for limited time and conditions
  • Cannot be combined with other offers
  • May be canceled or modified at any time

Reward Policy

  • Fraudulent users will not be eligible for rewards

Security & Fraud

  • Fraudulent activity will lead to account suspension
  • Legal action may be taken if necessary

Reselling

Products purchased from DokanXpress are intended for personal use only.
Unauthorized reselling may result in account restriction.

Taxes

Customers are responsible for any applicable taxes or charges.

Product Disclaimer

DokanXpress acts as a platform connecting buyers and sellers.
We do not guarantee:

  • Product quality
  • Accuracy of listings
  • Seller performance

Delivery & Timeline

  • Inside Dhaka: 1–5 days
  • Outside Dhaka: 3–7 days

Delays may occur due to unforeseen circumstances.

Order Cancellation

  • Orders may be canceled before dispatch
  • Refunds will be processed as per policy

General Conditions

  • Orders must be for personal use
  • Bulk or suspicious orders may be canceled
  • Stock availability is not guaranteed