Welcome to DokanXpress. We respect your privacy and are committed to protecting your personal information. Please read this Privacy Policy carefully to understand how we collect, use, and safeguard your data.

Overview

This Privacy Policy explains how we collect, use, and (under certain conditions) disclose your personal information. It also outlines the steps we take to secure your data and your choices regarding its use.

By accessing or using DokanXpress, you agree to the practices described in this Policy.

Data Protection and Privacy

Your trust is important to us. We only collect and use your information when necessary and relevant to provide our services.

  • We collect only essential data required for transactions and communication
  • We retain your information only as long as required by law or business needs
  • You can browse our platform without providing personal information
  • You remain anonymous unless you create an account and log in

What Information We Collect

We may collect the following types of information:

Personal Information

  • Name, title, gender, date of birth
  • Email address
  • Phone number
  • Delivery and billing address
  • Payment details (processed securely via third-party providers)

Technical Information

  • IP address
  • Browser type and version
  • Device information (IMEI, MAC address, etc.)
  • Login data and time zone settings

Usage Data

  • Pages visited
  • Time spent on the site
  • Purchase and browsing behavior

Optional Data

  • Voice or facial data (only if such features are used)

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Manage your account
  • Handle payments and transactions
  • Improve website performance and user experience
  • Personalize content and recommendations
  • Communicate updates, offers, and promotions (with your consent)
  • Prevent fraud and ensure platform security
  • Conduct research and analytics
  • Verify identity when required

You can opt out of marketing communications at any time.

Account and Data Access

You can access and manage your data by logging into your DokanXpress account, including:

  • Order history
  • Saved addresses
  • Payment preferences (for refunds)
  • Communication preferences

You are responsible for keeping your login credentials secure. DokanXpress is not liable for unauthorized access caused by user negligence.

Data Analysis and Marketing

We may use anonymized data for:

  • Statistical analysis
  • User behavior research
  • Service improvement

We may send promotional emails or updates. You can unsubscribe anytime using the link provided in emails.

Competitions and Campaigns

If you participate in campaigns or competitions:

  • Your data may be used to contact winners
  • Your name or username may be displayed publicly

Specific terms will be provided for each campaign.

Sharing of Information

We do not sell your personal information.

We may share your data with:

  • Service providers (delivery, payment processing, marketing support)
  • Business partners (only with your consent)
  • Legal authorities if required by law
  • Internal business entities (for operations and support)

We may also transfer data if our business is merged, sold, or restructured.

Third-Party Links

Our platform may contain links to third-party websites. DokanXpress is not responsible for their privacy practices or content.

Cookies and Tracking Technologies

We use cookies to:

  • Enable core website functionality
  • Remember user preferences
  • Improve user experience

Cookies help with features like shopping cart and login sessions.

You can manage cookies through your browser settings. Disabling cookies may limit certain functionalities.

For more information, you may visit: http://www.allaboutcookies.org

Security Measures

We implement strict security measures to protect your data:

  • Secure servers and encrypted transactions
  • Restricted access to personal data
  • Regular monitoring and updates

We may request identity verification before processing sensitive requests.

You are advised to:

  • Use strong passwords
  • Avoid sharing login credentials
  • Log out from shared devices

Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for marketing communications

To make a request, contact:
📧 help.dokanxpress@gmail.com

We may charge a minimal administrative fee where applicable under law.

If you withdraw consent, we may not be able to continue providing certain services.

Data Deletion

You may request account deletion by contacting us via email.

  • Data will be processed and deleted within 15 working days
  • You may be contacted for verification before deletion is completed

Minors

DokanXpress does not knowingly collect data from individuals under 18.

By using our platform, you confirm that you are at least 18 years old.

If a minor uses your account, you accept full responsibility for their activity.

Policy Updates

DokanXpress reserves the right to update this Privacy Policy at any time. Changes will be posted on this page.